Privacy Policy

Introduction:

Welcome to Chicago Teez! We are committed to protecting the privacy and security of your personal information. This privacy policy outlines how we collect, use, disclose, and safeguard your information when you use our website and services. We strive to handle your personal information with care and transparency to build trust and ensure compliance with applicable privacy laws and regulations.

By accessing or using our website, you agree to the terms and practices described in this privacy policy. Please take a moment to review this policy and familiarize yourself with our privacy practices.

We may update this privacy policy from time to time to reflect changes in our business, legal requirements, or industry practices. Any updates will be effective immediately upon posting the revised policy on our website. We encourage you to regularly review this page for the latest information on our privacy practices.

If you have any questions or concerns regarding this privacy policy or our handling of your personal information, please contact us using the information provided in the “Contact Information” section at the end of this policy.

Thank you for choosing Chicago Teez and entrusting us with your personal information. We are dedicated to safeguarding your privacy and providing you with a secure and enjoyable online shopping experience.

Information collection:

At Chicago Teez, we collect certain information when you interact with our website and use our services. This section outlines the types of information we collect and how we gather it. By accessing or using our website, you consent to the collection and processing of your information as described in this privacy policy.

1.1 Personal Information: When you make a purchase or register an account on our website, we may collect personal information such as your name, email address, shipping address, billing address, phone number, and payment details. This information is necessary for order processing, communication, and providing a personalized shopping experience.

1.2 Cookies and Similar Technologies: We use cookies, web beacons, and other similar technologies to enhance your browsing experience and gather information about how you interact with our website. These technologies collect data such as your IP address, browser type, operating system, referring URLs, and pages visited. They help us analyze website traffic, personalize content, and improve our services. You can manage your cookie preferences through your browser settings.

1.3 Log Files: Our servers automatically record certain information when you access our website. This includes your IP address, browser type, referring/exit pages, clicks, and timestamps. We use this information for administering the website, analyzing trends, and gathering demographic information. It is not linked to any personally identifiable information.

1.4 Third-Party Sources: We may obtain information about you from third-party sources, such as social media platforms when you choose to interact with our social media accounts or use social media to log in to our website. The information we receive from these sources may include your name, profile picture, email address, and other information you have made publicly available.

1.5 Children’s Information: We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will promptly delete the information from our records.

Use of information:

At Chicago Teez, we value the trust you place in us by providing your personal information. This section outlines how we use the information collected from you to improve our services, personalize your experience, and ensure the smooth operation of our website. By using our website and services, you consent to the use of your information as described in this privacy policy.

Order Processing and Fulfillment: We use the information you provide to process and fulfill your orders, including verifying your identity, processing payments, and delivering products or services to you. This includes sharing relevant information with third-party service providers involved in the order fulfillment process, such as shipping carriers and payment processors.
Customer Support: We may use your information to respond to your inquiries, provide customer support, and address any issues or concerns you may have. This includes communicating with you via email, phone, or other available channels to assist you with your queries or resolve any problems related to our products or services.
Personalization and Marketing: With your consent, we may use your information to personalize your experience on our website, recommend products or services that may interest you, and provide targeted advertisements. This may involve analyzing your browsing behavior, purchase history, and preferences to tailor our offerings to your needs. You have the option to opt out of receiving marketing communications at any time.
Website Improvement: We continuously strive to enhance and optimize our website and services. We may use aggregated and anonymized information to analyze trends, monitor website performance, gather demographic information, and conduct research. This helps us improve the functionality, usability, and overall user experience of our website.
Legal Compliance: In certain cases, we may be required to use and disclose your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests. We may also use your information to protect the rights, property, or safety of Chicago Teez, our customers, or others as required or permitted by law.

We do not sell, rent, or lease your personal information to third parties without your consent, except as described in this privacy policy or as required by law.

If you have any concerns about how your information is being used or if you wish to update your preferences, please refer to the “Contact Us” section below. We are committed to ensuring the appropriate use and protection of your personal information.

Order processing:

When you place an order on our e-commerce website, we collect certain information necessary to process and fulfill your order. This section outlines how we handle the information related to order processing and the steps we take to ensure a smooth and efficient transaction.

Collection of Order Information: To process your order, we collect information such as your name, shipping address, billing address, email address, and contact number. This information is essential for verifying your identity, calculating shipping costs, and ensuring accurate delivery.
Payment Processing: We partner with secure and trusted third-party payment processors to handle your payment transactions. When you make a purchase, you may be required to provide payment information such as credit card details, PayPal account information, or other relevant payment details. Rest assured that we do not store or have access to your payment information. All payment processing is handled securely by our trusted payment partners.
Order Confirmation and Communication: Once your order is placed, we will send you an order confirmation email containing the details of your purchase. This email serves as a receipt and includes information such as the items purchased, order total, and shipping information. We may also contact you via email or phone if further clarification or verification is required to process your order.
Order Fulfillment and Shipping: We work diligently to ensure timely order fulfillment and shipping. We share the necessary order information with our shipping partners or fulfillment centers to process and ship your products to the provided shipping address. This may include sharing your name, shipping address, and contact details with third-party carriers.
Order Updates and Tracking: During the order processing and fulfillment process, we may send you updates regarding your order status, shipping updates, and tracking information. These notifications are intended to keep you informed about the progress of your order and provide you with an estimated delivery date.

Customer support:

At Chicago Teez, we strive to provide exceptional customer support to ensure your satisfaction with our products and services. This section outlines how we handle customer inquiries, requests, and concerns, and the measures we take to address them promptly and effectively.

Communication Channels: We offer multiple channels for you to reach out to our customer support team, including email, phone, and live chat. You can find the contact details and operating hours on our website’s “Contact Us” page. We encourage you to contact us with any questions, feedback, or issues you may have.
Inquiry Response: When you contact us with an inquiry or request, our customer support team will respond to you as promptly as possible. We strive to address your inquiries within [specified timeframe] during our regular business hours. Please note that response times may vary depending on the volume of inquiries received.
Issue Resolution: If you encounter any issues or concerns regarding our products, services, or your shopping experience, we are committed to resolving them in a timely and satisfactory manner. Our customer support team will work closely with you to understand the problem and provide appropriate solutions, such as troubleshooting steps, replacement of defective items, or refunds, as applicable.
Product Information and Assistance: Our customer support team is here to assist you with any product-related information you may need. Whether you have questions about product features, sizing, materials, or care instructions, we are ready to provide accurate and helpful information to ensure you make informed purchasing decisions.
Feedback and Suggestions: We value your feedback and suggestions as they help us improve our products and services. If you have any ideas, comments, or suggestions for enhancements, we encourage you to share them with us. Your feedback is essential in our ongoing efforts to provide the best possible experience for our customers.

Marketing communication:

At Chicago Teez, we may use your personal information to send you marketing communications, including promotional offers, product updates, and newsletters. This section explains how we handle marketing communications and provides you with options to manage your preferences.

Consent and Opt-In: By providing your contact information, such as your email address or phone number, you consent to receive marketing communications from us. When you sign up for our newsletter or create an account on our website, you may have the option to opt-in to receive marketing communications. Your consent allows us to keep you informed about new products, exclusive offers, and relevant updates.
Types of Marketing Communications: Our marketing communications may include information about product launches, special promotions, discounts, seasonal sales, and other related offers. We strive to provide you with valuable content and tailored offers based on your preferences and interests.
Frequency and Communication Channels: The frequency of our marketing communications may vary, but we strive to strike a balance between keeping you informed and respecting your inbox. You can expect to receive periodic updates and offers from us. We may use various communication channels, including email, SMS, and targeted advertisements on our website or third-party platforms.
Opt-Out and Managing Your Preferences: If you no longer wish to receive marketing communications from us, you have the option to opt-out or manage your preferences. You can unsubscribe from our emails by clicking the “unsubscribe” link provided at the bottom of each email. Alternatively, you can contact our customer support team to update your communication preferences or request to be removed from our marketing list.
Data Protection and Privacy: We take your privacy seriously and comply with applicable data protection laws. We will not share your personal information with third parties for their marketing purposes without your explicit consent. For more information on how we handle your personal data, please refer to our Privacy Policy.

Third-Party service providers:

At Chicago Teez, we may engage third-party service providers to assist us in various aspects of our business operations. This section outlines the types of third-party services we utilize and how they handle your personal information.

Scope of Third-Party Services: We may collaborate with third-party service providers to support our e-commerce operations, improve customer experience, and enhance our website’s functionality. These services may include:

Payment processors: We partner with trusted payment gateway providers to securely process your online payments. Your payment information is encrypted and transmitted directly to the payment processor, and we do not store your complete payment details on our servers.
Shipping and logistics partners: We work with shipping carriers and fulfillment centers to facilitate the delivery of your orders. We share necessary order details with these partners to ensure accurate and timely shipping.
IT and website hosting services: Our website and related infrastructure are hosted and managed by reputable IT service providers. They assist us in maintaining the website’s performance, security, and functionality.
Customer support services: We may collaborate with customer support service providers to handle inquiries, address customer concerns, and provide timely assistance.

Data Handling and Confidentiality: We carefully select and evaluate third-party service providers to ensure they maintain the same level of data protection and security as we do. These providers are contractually obligated to handle your personal information in a confidential and secure manner, and they are prohibited from using it for any purposes other than those specified in our agreements.
Data Sharing and Privacy: In certain cases, we may need to share your personal information with third-party service providers to fulfill specific business functions. However, we only share the necessary information required for them to perform their services on our behalf. We do not authorize these providers to use your information for their own marketing or promotional purposes.
Compliance with Laws and Regulations: Our third-party service providers are expected to comply with applicable data protection laws and regulations. We regularly review their privacy practices to ensure ongoing compliance and maintain the confidentiality and integrity of your personal information.
Data Processing Locations: Some of our third-party service providers may process and store your personal information in locations outside of your country or region. In such cases, we take appropriate measures to ensure that adequate data protection mechanisms are in place to safeguard your information.

Shipping carriers:

At Chicago Teez, we work with reputable shipping carriers to ensure reliable and efficient delivery of your orders. This section provides information about the shipping carriers we utilize and their role in delivering your purchases.

Carrier Partners: We have established partnerships with trusted shipping carriers to handle the transportation and delivery of your orders. Our current carrier partners include [Carrier 1], [Carrier 2], and [Carrier 3]. These carriers have a proven track record of delivering packages securely and on time.
Shipping Methods and Services: Our shipping carriers offer various shipping methods and services to cater to different delivery needs. These may include standard shipping, expedited shipping, overnight delivery, and international shipping. The available options and associated costs will be presented to you during the checkout process based on your location and order details.
Tracking and Notifications: Once your order is shipped, we provide tracking information that allows you to monitor the progress of your package. You will receive a shipping confirmation email with a tracking number that you can use to track your shipment on the carrier’s website. Additionally, our system may send you notifications regarding important updates, such as estimated delivery dates or any delays that may occur.
Delivery Timeframes: The delivery timeframes for your orders may vary depending on factors such as the shipping method selected, your location, and any unforeseen circumstances. We make every effort to provide accurate estimated delivery dates based on the information provided by our shipping carriers. However, please note that these dates are approximate and subject to possible delays that are beyond our control.
Carrier Terms and Conditions: When your order is in transit, it is subject to the terms and conditions of the respective shipping carrier. We recommend reviewing the terms and conditions of the specific carrier for detailed information regarding their policies, limitations, and responsibilities.

Payment processors:

At Chicago Teez, we strive to provide you with a secure and convenient shopping experience. To process payments for your orders, we work with trusted payment processors who adhere to strict security standards. This section outlines how your payment information is handled when you make a purchase on our website.

Secure Payment Processing: When you proceed to checkout and make a payment, your payment details are securely transmitted to our payment processor. We utilize industry-standard encryption and security protocols to protect your information during transmission. This ensures that your payment information is kept confidential and safeguarded against unauthorized access.
Collection and Use of Payment Information: To process your payment, our payment processor may collect and store certain information, including:

Credit card or debit card details: This may include the card number, expiration date, and security code.
Billing address: The billing address associated with the payment method used.
Payment verification information: Additional information required to authenticate and verify the transaction.

Please note that we do not store your complete payment details on our servers. Your payment information is securely handled by the payment processor, and we only receive confirmation of successful transactions along with relevant order details.

Payment Processor’s Privacy Policy: The collection, storage, and processing of your payment information by our payment processor are governed by their own privacy policy. We encourage you to review their privacy policy to understand how they handle your information. Our payment processor is committed to protecting your privacy and complying with applicable data protection laws.
Third-Party Payment Processors: We work with reputable and established payment processors to offer you a variety of payment options. These may include credit cards, debit cards, digital wallets, or other electronic payment methods. Our selection of payment processors is based on their industry reputation, security measures, and reliability.
Payment Security: While we take all reasonable measures to secure your payment information, it’s important to note that no method of transmission or storage over the Internet is entirely secure. We cannot guarantee absolute security, but we continuously monitor and update our security practices to protect your information to the best of our abilities.

By choosing to make a payment on our website, you acknowledge and agree that your payment information will be processed by our trusted payment processors in accordance with their privacy policies and terms of service.

Please review our Privacy Policy for more information on how we handle and protect your personal information.

Contact forms:

When you submit a contact form on our website, we collect the following information:

Your name: We ask for your name to address you properly and personalize our communication.
Your email address: We require your email address to respond to your inquiry or request.

We use the information provided through the contact form solely for the purpose of addressing your inquiry, providing customer support, or responding to your feedback. We do not use this information for any other marketing purposes unless you explicitly agree to it.

Your contact information submitted through the contact form is stored securely in our system for as long as necessary to address your inquiry or as required by applicable laws and regulations. We have implemented appropriate technical and organizational measures to safeguard the confidentiality and integrity of the information.

Please note that we may utilize third-party services to manage our contact form or assist with customer inquiries. These third-party service providers are bound by their own privacy policies and are authorized to access and process the submitted information solely for the purposes outlined above.

By submitting the contact form, you consent to the collection, processing, and storage of your contact information as described in this privacy policy. You have the right to access, correct, or delete the information we hold about you. If you wish to exercise any of these rights or have any privacy-related concerns, please contact us using the details provided below.

If our contact form uses cookies or other tracking technologies, please refer to our Cookie Policy for more information.

For any privacy-related inquiries, concerns, or requests, please contact us at:

Email: [Your email address]
Address: [Your physical address]

Please allow us a reasonable amount of time to respond to your inquiries or requests.

Cookies & tracking technologies:

Our website uses cookies to enhance your browsing experience and provide personalized content. Cookies are small text files that are stored on your device when you visit our website. These cookies allow us to recognize your browser and remember certain information, such as your preferences and interactions with our site.

We use the following types of cookies on our website:

Essential Cookies: These cookies are necessary for the functioning of our website and cannot be disabled in our systems. They are usually set in response to actions made by you, such as setting your privacy preferences, logging in, or filling out forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not function properly.
Analytical/Performance Cookies: These cookies help us analyze how visitors use our website and measure its performance. They collect anonymous information about your visit, such as the pages you visit, the links you click, and the duration of your visit. This data helps us improve the functionality and performance of our site.
Advertising/Marketing Cookies: These cookies are used to deliver personalized advertisements that are relevant to your interests. They may be set through our advertising partners or third-party networks. These cookies collect information about your browsing activities across different websites and may track your online behavior.

By using our website, you consent to the use of cookies as described above. You can manage your cookie preferences or opt-out of non-essential cookies by adjusting your browser settings or using the cookie consent banner provided on our site.

Please note that third-party cookies may be used on our website, such as those from social media platforms or advertising networks. These third parties have their own privacy policies and may use cookies to collect information about your interactions with their services.

For more information about the cookies we use and the purposes for which we use them, please refer to the contact page of our website.

Embedded content from other websites:

Our website may display embedded content from other websites, such as videos, images, or articles. Please be aware of the following:

Third-Party Embeds: Some of the content on our website may be embedded from third-party websites or services. These embedded contents behave as if you have visited the third-party website directly. They may collect data about your interactions with the embedded content, use cookies, and track your interaction with the content. We have no control over the privacy practices of these third-party websites and encourage you to review their respective privacy policies.
Purpose of Embedding: The embedded content is provided on our website for informative or interactive purposes. It may enhance your browsing experience, provide additional functionality, or offer relevant and engaging multimedia content.
Data Collection by Embedded Content: When you interact with embedded content, such as watching a video or clicking on embedded links, your interaction with that content may result in the collection of data by a third-party website or service. This data collection is subject to the privacy practices of the third party, and we recommend reviewing their privacy policies to understand how your data will be handled.
Cookies and Tracking: Embedded content from third-party websites may use cookies, tracking pixels, or other tracking technologies to collect information about your browsing behavior. These technologies are governed by the privacy policies of the third-party websites and services, and we do not have control over their use.
Opting Out: If you prefer not to have third-party embedded content collect your data, you can adjust your browser settings to disable the automatic loading of embedded content or take other measures to limit your interaction with embedded content.

Please note that this privacy policy applies only to our website and does not cover the privacy practices of third-party websites or services that may be embedded within our content. We encourage you to review the privacy policies of those third-party websites or services for more information.

If you have any questions or concerns about the embedded content from other websites section of our privacy policy, please contact us using the details provided in the “Contact Information” section.

Analytics:

Our website uses analytics services to collect and analyze data about visitors’ interactions with our website. This helps us understand user behavior, improve our website’s performance, and enhance the user experience. Please take note of the following:

Data Collection: When you visit our website, certain information is automatically collected by our analytics service provider. This may include your IP address, browser type, device information, pages visited, referring website, and the time and date of your visit. This data is collected through the use of cookies or similar technologies.
Purpose of Data Collection: The data collected is used for statistical analysis, generating reports, and gaining insights into website traffic and user behavior. It helps us understand how visitors navigate our website, which pages are most popular, and how users interact with our content.
Data Anonymization: We prioritize the protection of your privacy. Therefore, any collected data is anonymized and aggregated to ensure that individual users cannot be identified.
Third-Party Analytics Service: We utilize a third-party analytics service, such as Google Analytics, to assist us in collecting, analyzing, and interpreting the data. These service providers have their own privacy policies governing the use of data they collect. We encourage you to review their respective privacy policies to understand how your data is handled.
Opting Out: If you prefer not to participate in website analytics, you can adjust your browser settings to disable cookies or use browser add-ons that block analytics services. However, please note that this may impact your overall experience on our website.
Data Retention: The data collected through analytics services is generally retained for a limited period, as necessary for the purposes outlined above. The specific retention period may vary depending on the service provider’s policies.
Usage of Analytics Data: The aggregated and anonymized data collected through analytics may be used for internal purposes, including improving our website’s content, functionality, and user experience. We do not sell or share this data with third parties for their own use.

If you have any questions or concerns about the analytics section of our privacy policy, please contact us using the details provided in the “Contact Information” section.

Compliance with Children’s online privacy protection act (COPPA);

Protecting the privacy of children is of utmost importance to us at Chicago Teez. As such, we are committed to complying with the Children’s Online Privacy Protection Act (COPPA) and ensuring that children’s personal information is handled with care and in accordance with applicable laws.

Our website and services are not intended for use by individuals under the age of 13. We do not knowingly collect or solicit personal information from children under 13 without verified parental consent. In the event that we discover we have collected personal information from a child under 13 without proper consent, we will promptly delete that information from our records.

If you are a parent or guardian and believe that your child under 13 has provided personal information on our website without your consent, please contact us immediately using the contact information provided below. We will take prompt action to remove the child’s personal information from our records and prevent any further collection or use of such information.

We encourage parents and guardians to actively monitor their children’s online activities and to help enforce our Privacy Policy and Terms and Conditions. If you have any questions or concerns regarding our data collection practices or the privacy of your child’s information, please contact us using the information provided below.

By using this Website, you represent that you are at least 13 years of age or have the necessary consent from a parent or guardian to use this Website.

User rights:

As a user of our website, you have certain rights and control over your personal data. These rights include:

Right to Access: You have the right to request access to the personal data we hold about you. Upon request, we will provide you with information about the categories of personal data we have collected, the purposes for which we have used it, and any third parties with whom we have shared it.
Right to Rectification: If you believe that the personal data we have collected about you is inaccurate or incomplete, you have the right to request correction or updating of your information. We will promptly review and make necessary changes to ensure the accuracy of your data.
Right to Erasure: You have the right to request the deletion of your personal data in certain circumstances. This includes situations where the data is no longer necessary for the purposes for which it was collected, or where you withdraw your consent and there is no other legal basis for processing the data.
Right to Restrict Processing: You can request to restrict the processing of your personal data in certain situations. This means that we will temporarily suspend the processing of your data, but retain it for other purposes, such as addressing any legal claims or fulfilling contractual obligations.
Right to Data Portability: If you wish to obtain and reuse your personal data for your own purposes across different services, you have the right to request the transfer of your data to another organization, where technically feasible.
Right to Object: You have the right to object to the processing of your personal data for certain purposes, such as direct marketing or where the processing is based on legitimate interests. We will cease processing your data, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms.
Right to Withdraw Consent: If you have provided your consent for the processing of your personal data, you have the right to withdraw your consent at any time. This will not affect the lawfulness of any processing based on consent before its withdrawal.

To exercise any of these rights or to make a related request, please contact us using the details provided in the “Contact Information” section. We will respond to your request within the timeframes required by applicable data protection laws.

Please note that some exceptions and limitations may apply to these rights, depending on the applicable data protection laws and the specific circumstances of the processing.

If you have any questions or concerns about your rights over your data or the data processing activities on our website, please contact us using the details provided in the “Contact Information” section.

Security measurements:

We take the security of your personal data seriously and have implemented various measures to protect it from unauthorized access, disclosure, alteration, or destruction. Here are some of the security practices we employ:

Data Encryption: We use industry-standard encryption protocols to secure the transmission of your personal data between your browser and our website. This helps protect your data from interception or unauthorized access.
Secure Server Infrastructure: Our website is hosted on secure servers with robust security measures in place. These measures include firewalls, regular security audits, and proactive monitoring to detect and prevent any security breaches.
Access Control: We have implemented strict access controls to ensure that only authorized personnel have access to your personal data. Our employees and trusted third parties who process data on our behalf are bound by confidentiality obligations and are only granted access on a need-to-know basis.
Data Minimization: We collect and retain only the personal data that is necessary for the purposes stated in our privacy policy. We ensure that data collection is limited to what is relevant and avoid collecting excessive or unnecessary information.
Regular Security Assessments: We conduct regular security assessments and audits to identify and address any vulnerabilities in our systems. This helps us maintain the highest level of data security and protect your information.
Employee Training: We provide training to our employees on data protection best practices and the importance of safeguarding personal data. This helps ensure that your data is handled securely throughout its lifecycle.
Data Breach Response: In the event of a data breach, we have procedures in place to promptly assess and respond to the incident. We will take appropriate measures to mitigate any potential harm and comply with applicable legal requirements for data breach notification.

While we strive to protect your personal data to the best of our abilities, please note that no method of transmission or storage over the Internet is completely secure. Therefore, we cannot guarantee the absolute security of your data.

If you have any concerns about the security of your data or would like more information about our data protection practices, please contact us using the details provided in the “Contact Information” section.

Encryption & secure socket layer (SSL):

At Chicago Teez, we take the security of your personal information seriously. We implement industry-standard encryption technologies and Secure Socket Layer (SSL) to protect the transmission of data between your browser and our website. This ensures that any information you provide, such as payment details or personal information, is securely encrypted and cannot be intercepted by unauthorized individuals.

SSL technology establishes an encrypted link between your browser and our website, allowing for secure and private communication. This encryption process scrambles your data, making it virtually impossible for anyone to access or decipher the information while it is being transmitted.

When you visit our website, you will notice a padlock icon in the address bar of your browser, indicating that the connection is secure. This means that all data transmitted between your browser and our website is encrypted and protected from unauthorized access.

By utilizing SSL technology, we aim to create a safe and secure environment for your online transactions and interactions with our website. We understand the importance of maintaining the confidentiality and integrity of your personal information, and we take appropriate measures to ensure its protection.

While we strive to implement and maintain security measures, it is important to note that no method of transmission over the Internet or electronic storage is 100% secure. However, we continuously review and update our security practices to stay ahead of emerging threats and to protect your information to the best of our abilities.

If you have any concerns about the security of your personal information or our website, please contact us using the information provided below. We are committed to addressing any security-related issues promptly and taking necessary actions to maintain a secure environment for our users.

Contact Information:

Contact